Privacy Policy

Privacy Notice

Policy overview

PineSmi Insurance explains here how we handle personal data on pinesmi.digital. This notice is written to help you understand what we collect, why we use it, and how you can exercise your privacy choices and rights.

Data collected only as described in this policy
Your rights and options are detailed below
Questions handled via our contact channel
User Rights

Your Privacy Rights

You may have rights to know what data we hold, ask for correction, request deletion, object to certain processing, or limit use in some situations. Where processing is based on consent, you may withdraw that consent for future use. We will assess each request against the applicable legal and operational requirements.

Your rights depend on the type of data and the legal basis for processing.
Requests

How to Make a Request

To protect your information, we may need to verify your identity before acting on a rights request. Once verified, we will review the request, respond within the period required by law where applicable, and explain any part of the request that cannot be fulfilled.

Verified requests are handled through the contact channels listed in this policy.
Data Retention

How Long We Keep Data

We retain personal data for the period needed to respond to your inquiry, maintain records connected to that request, meet legal or accounting obligations where they apply, and protect the website from misuse. When data is no longer needed for those purposes, we delete it or anonymize it where feasible.

We keep data only as long as needed for the request, legal duties, or security purposes.
Policy Updates

Policy Changes

If we make material changes, we will update the policy on the website and may provide an additional notice where appropriate. The revised version will apply from its effective date unless a different notice is stated.

We may revise this notice when our practices or legal obligations change.
Data Collection & Cookies
This section outlines the categories of information collected, where that information comes from, how cookies are used, and the controls available to users.
Collected Data

Data We Collect

Depending on how you use PineSmi Insurance, we may process your name, email address, phone number if you choose to provide it, inquiry message, and service preferences. We also process limited technical data such as server request metadata and browser or device information to keep the site secure and deliver it properly.

We collect only the information needed to handle inquiries and operate the site.
Data Sources

How We Receive Data

We receive personal data when you submit a contact form, send a message through our request channels, or otherwise interact with the website. Technical data is generated automatically by your browser and our servers when the site is accessed.

Most information comes directly from your form submissions and normal site use.
Cookie Types

Cookie Categories

The site uses essential cookies for core operation and privacy preference cookies to store your selections. We have not confirmed the use of analytics cookies or marketing cookies, and we do not describe them as active in this policy.

Only the cookie categories confirmed for this site are described here.
Cookie Controls

Cookie Controls

We use essential cookies to keep the website functioning and privacy preference cookies to remember your choices. Where the site offers a cookie control, you can adjust non-essential settings there; you can also manage cookies through your browser, although some essential functions may be affected if cookies are disabled.

Cookie settings can be managed through the site controls and your browser preferences.

Data processing overview

How personal data is used and shared

Purpose of use

Why We Use Data

We use personal data to respond to inquiries, manage service preferences, operate and secure the website, maintain technical delivery, and keep records needed to support those activities. We do not describe any unconfirmed analytics or advertising use as part of our current processing.

Note
Processing is tied to the website functions and request handling described below.
Third-party sharing

Service Providers

We may share personal data with limited service providers that help us operate the website, deliver technical functions, or manage contact form responses. These recipients are expected to use the data only for the services they provide to us and to handle it under appropriate confidentiality and security obligations.

Note
Any service provider receiving data may use it only for the task we assign.
GDPR

Overview

GDPR Basis for Processing

Where the GDPR applies, PineSmi Insurance processes personal data on a lawful basis appropriate to the purpose, such as responding to your request, meeting legal obligations, protecting the security of the website, or relying on consent where consent is required. We keep the scope of processing limited to what is necessary for those purposes.

If you are located in the European Economic Area, the GDPR may apply to our processing of your personal data when we act as controller for that processing.
This section is intended for users whose data is protected by the GDPR.

Rights

Your GDPR Rights

Where the GDPR applies, you may have the right to access, correct, delete, restrict, or object to certain processing of your personal data, and to request portability where applicable. If processing is based on consent, you may withdraw that consent for future processing. We will review each request and explain any limitation that prevents full action.

GDPR rights are practical, but they may not apply in every case or may be limited by law.
Privacy Office

Privacy Contact

Email contact
team@pinesmi.digital
Telephone contact
+596 696 68 22 05
Postal address
10 Rue Victor Schœlcher, 97200 Fort-de-France
Privacy requests
team@pinesmi.digital